Access & Availability

Access & Availability assesses whether patients can easily reach health care services and facilities, and whether providers are likely to be present, competent, motivated, and fully resourced to provide safe, high-quality, and respectful care.


Access is a measure of whether, from the patient's perspective, patients can reach a primary health care facility and receive services in a way that is affordable, timely, and geographically convenient.

Service Availability & Readiness

Service availability and readiness is a measure of whether a person, upon accessing care, encounters a provider who is present, competent, and motivated to provide safe, high-quality, and respectful care, and has the resources to do so.