Quality is the foundation of people's trust in health systems, as well as the health system's ability to improve health outcomes for all. It measures the essential functions of primary care—including ensuring person-centered, comprehensive care in each community—and whether services are efficient, effective, timely and safe.

Primary Care Functions

Primary care is distinguished by the core functions it provides, including: first contact accessibility, comprehensiveness, people-centeredness, coordination, and continuity. Strong primary care systems are those that consistently and equitably achieve these five functions.

Service Quality

Service quality seeks to understand whether resources and services at the point of care are delivered in an efficient, timely, safe, and effective way.